Everything it does, one thing at a time
Six parts, and they are the same six whether you run one account or ten.
Start free
One inbox, both networks
Comments and direct messages from Facebook and Instagram arrive in the same list, in the order they were written. No tab per network, no app per brand, nothing to check twice.
- Comments and DMs together, not in two screens
- The comments under your ads, which most tools never see
- Ten brands in one place on Agency, each with its own voice
Buying Interest
Generic QuestionComplaintFeedback“Is this available in blue?”
Landed 3s ago
Read before you get there
Every comment arrives already sorted: what the person wants, and how they feel about you. You open the inbox knowing which three matter, instead of reading forty to find them.
- Intent and sentiment on every comment, in any language
- Your own tags, in your own words, learnt from your list
- Someone tagging a friend is support, and is filed as support
Buying Interest“How much for two?”
Read as a pricing question
Answers that sound like you
Three replies waiting on every comment, written from your voice, your rules and the answers you have already given by hand. Send one, or change it and send that.
- Three to choose from, ready to post as they are
- It learns from the ones you rewrite and stops needing rewriting
- Answers in the language the comment was written in
Buying Interest“Do you ship to Miami?”
Three replies waiting
Rules you write, not guesswork
Decide what answers itself and what waits for you. A rule is a sentence: when a comment is this, and it is that, then reply, or send a DM, or do nothing at all.
- Nothing is automatic until you switch it on
- Reply, send a DM, hide, tag, or just tell you
- Off in one click, on every account, whenever you want
“I want one!”
Replied, and a DM sent · 4s
A comment becomes a conversation
The person asking in public is usually happy to talk in private. A rule can open that conversation the moment they ask, while they are still on the post.
- The DM goes out while they are still reading
- Files, and a heart on a message, both ways
- Whatever you send from Instagram itself shows up here too
Buying Interest“Send me the link ❤️”
Answered in private · 6s
The noise never reaches you
Spam is hidden as it lands, before anybody scrolls past it and before it costs you a reply. Criticism is not spam, and it is left exactly where you can answer it.
- Hidden on the post itself, not just in your inbox
- Accounts that are only here to spam get muted on their own
- A complaint is a customer, and is never hidden for you
Complaint“My order never arrived”
Kept, and brought to the top
Try the whole thing for a week
All six parts, on your own comments, before you decide anything.
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